Description

• 10+ years of experience in IVR / Conversational AI implementation.
• Expertise in Google CS AS and should be able to build and execute the agentic AI flow using Google CX AS tool.
• Must have Python experience.
• 10+ years of experience in designing, developing, and implementing enterprise-grade IVR and Conversational AI solutions.
• Proven experience in building customer self-service, customer care, andcontact center automation solutions for telecom service providers.
• Hands-on experience in designing and implementing Agentic AI workflows using Google Conversational AI (CS AS/CX AS).
• Experience integrating conversational AI platforms with telecom ecosystems including CRM, Billing Systems (BSS), Operational Support Systems (OSS), Order Management, and Contact Center platforms.
• Experience leading technical teams, conducting code reviews, mentoring developers, and driving end-to-end solution delivery.
• Strong expertise in Google Conversational AI (CS AS/CX AS).
• Hands-on experience in designing and implementing Agentic AI workflows using Google CX AS.
• Strong programming skills in Python for backend development, orchestration, automation, and API integrations

Key Skills

Education

Any Gradute