Description

Design and implement end-to-end CRM Analytics solutions to drive business intelligence and KPI visibility. You will own the release pipeline, data quality, and technical delivery for complex BI requirements.

Responsibilities

• Design dashboards and reports that translate business requirements into technical specifications.
• Develop data recipes and dataflows within CRM Analytics to support complex business logic.
• Build and maintain processes to monitor data quality, integrity, and troubleshoot technical issues.
• Collaborate with IT, platform owners, and BI Analysts to define project scope, timelines, and risks.
• Establish best practices and governance for dashboard, report, and dataflow deployment.

Required Skills

• 10+ years of experience in Salesforce and CRM Analytics, including at least one successful TCRM implementation.
• CRM Analytics & Einstein Discovery Certification (Required).
• Expertise in building Salesforce CRM Analytics dashboards using binding, SAQL, and JSON.
• Technical proficiency in building data models and ETL techniques using Sync, recipes, and dataflows.
• Experience building Einstein Discovery models and deploying them to Sales Cloud page layouts.
• Hands-on experience accessing data from ADL, EDW, and Salesforce.
• Experience working within Agile/Scrum environments.
• Strong ability to perform extensive data unit testing and quality assurance.

Preferred Skills

• Salesforce Admin Certification.
• Familiarity with Einstein AI components such as Next Best Action, Prediction Builder, and Insights.
• Experience working with sales, service, and marketing data.

Key Skills

Education

Bachelor's Degree