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Senior Customer Solutions Engineer

Techgene

 

United States

Posted On: 2 days ago
Experience: 5+ years
Availability: Remote
Openings: 1
Category: Solutions Engineer
Tenure: No Preference/Any
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Description

You will implement, configure, and optimize Rocket Zena to meet enterprise automation needs across hybrid and distributed IT environments.

This role is remote.

Responsibilities

  • Design, deploy, and maintain scalable automation workflows, job streams, and multi-platform dependencies.
  • Install and configure Zena components, including agents and servers, across distributed environments.
  • Integrate automation tools with databases, ERP systems like SAP, cloud services, and DevOps pipelines.
  • Manage job execution and resource allocation across Windows, UNIX/Linux, IBM i, and cloud platforms.
  • Troubleshoot system health using dashboards and optimize scheduling logic for throughput and reliability.

Required Skills

  • 5+ years of experience in IT operations or automation engineering.
  • 5+ years of experience with workload automation tools, specifically Rocket Zena or similar platforms.
  • Proficiency in scripting with Shell, PowerShell, or Python.
  • Experience managing jobs across Windows, UNIX/Linux, IBM i, and cloud environments.
  • Deep understanding of job scheduling, including dependencies, triggers, calendars, and resource management.
  • Experience integrating with enterprise systems, databases, and cloud services.
  • Hands-on knowledge of RBAC and secure configuration practices.
  • Strong documentation skills for creating configuration guides and workflow diagrams.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

Education

Bachelor's degree

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