Description

You will lead customer success strategies to drive retention and ensure clients derive maximum value from cloud solutions.

Responsibilities

• Manage the end-to-end customer success journey by setting clear objectives, KPIs, and project timelines.
• Act as the primary point of contact to build strong relationships and ensure continuous engagement.
• Conduct regular customer reviews to assess needs, resolve challenges, and identify value creation opportunities.
• Collaborate with sales, product management, and technical support to align the customer journey.
• Own project management and coordinate Customer Success Engineering resources to resolve customer issues promptly.
• Analyze customer data and metrics to refine success processes and influence internal product development.

Required Skills

• 10+ years of overall professional experience.
• Minimum 5+ years in an IT/Cloud Customer Success Engineer role.
• Minimum 3+ years in a Customer Success Manager role, preferably within SaaS or cloud technology.
• Strong understanding of cloud platforms including AWS, Azure, Oracle Cloud, and Google Cloud (GCP).
• Hands-on experience with container technologies such as Docker and Kubernetes.
• Experience using CRM and customer success tools to drive analytical insights.
• Bachelor's or Master's degree in Engineering or a Business major.
• Proven ability to manage complex projects and technical engineering resources.

Preferred Skills

• Cloud certifications in AWS, Azure, GCP, or OCI.

Key Skills

Education

Bachelor's or Master's degrees