Description

You will manage end-to-end customer cases, from initial troubleshooting and root cause identification to final resolution and escalation management.

Responsibilities

• Own the full lifecycle of customer cases via web, email, phone, and virtual meetings.
• Develop, test, and document workarounds for reported product tickets.
• Collaborate with engineering teams to report and investigate customer issues.
• Contribute technical solutions to the internal knowledge base.

Required Skills

• 10+ years of experience in database environments.
• Advanced knowledge of relational databases including Oracle, SQL Server, MySQL, or Postgres.
• Expertise in database security, performance tuning, backup, and recovery.
• Strong experience with Unix or Linux operating systems.
• Deep understanding of networking concepts, including latency and connection debugging.
• Solid grasp of data warehousing fundamentals and concepts.
• Proven experience in application development or enterprise support.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree