Senior Customer Support Engineer - Database

You will provide advanced technical support and database administration for enterprise customers.

Responsibilities

• Debug complex connection issues and resolve networking latency problems.
• Perform database performance tuning, security management, and backup and recovery operations.
• Optimize database queries and manage relational database environments.
• Anticipate and prevent potential customer technical issues through proactive monitoring.
• Apply data warehousing fundamentals to resolve customer data architecture queries.

Required Skills

• 10+ years of experience in database environments.
• Advanced knowledge of Oracle, SQL Server, MySQL, or Postgres.
• Hands-on experience with Unix or Linux operating systems.
• Deep understanding of database security, performance tuning, and backup and recovery.
• Strong networking knowledge, specifically debugging connection and latency issues.
• Experience in application development or enterprise-level technical support.
• Solid understanding of data warehousing concepts.
• Bachelor's degree.

Preferred Skills

• Working knowledge of database replication.
• Oracle Professional, Azure Database Administrator Associate, AWS, or Snowflake certifications.