Description

Lead support operations and resolve complex technical issues for customers.

This role is on-site.

Responsibilities

• Lead and manage support team members to ensure service quality.
• Perform deep-dive troubleshooting to resolve customer technical issues.
• Provide direct technical support to end-users.
• Manage end-to-end support workflows and escalation paths.

Required Skills

• 5+ years of experience in customer support or technical support roles.
• Proven experience in team leadership.
• Strong technical support capabilities.
• Advanced troubleshooting skills.
• Team Leadership.
• Technical Support.
• Troubleshooting.

Preferred Skills

• Experience managing support workflows in high-volume environments.

Key Skills

Education

ANY GRADUATE