Description

You will manage incoming service inquiries for client accounts, ensuring high accuracy and efficiency. You will provide functional support for cash management products and assist clients with online website and mobile app navigation. You are expected to address general account and financial inquiries while consistently meeting department performance metrics. Strong multitasking abilities and adaptability to workflow changes are essential in this busy financial service center environment.

Responsibilities

• Manage incoming phone calls regarding service inquiries for client accounts.
• Provide functional support for cash management products and services.
• Assist clients with online website and mobile app navigation.
• Address general account and financial related inquiries with high accuracy.
• Meet specific department performance metrics consistently.

Required Skills

• 5+ years of experience in customer support or account representation.
• Proficiency in managing financial service inquiries.
• Ability to multi-task in a busy financial service center environment.
• Experience handling high volumes of phone-based inquiries.
• Strong ability to adjust to changes in workflow and procedures.
• Degree in any field.

Preferred Skills

• Previous experience working in a contact center.

Key Skills

Education

Any Graduate