Description

You will manage incoming service inquiries for client accounts, ensuring high accuracy and efficiency while supporting cash management products and digital platform navigation.

This role is on-site.

Responsibilities

• Manage incoming phone calls regarding service inquiries for client accounts.
• Provide functional support for cash management products and services.
• Assist clients with online website and mobile app navigation.
• Address general account and financial related inquiries with high accuracy.
• Meet specific department performance metrics consistently.

Required Skills

• 5+ years of experience in customer support or account representation.
• Proficiency in managing financial service inquiries.
• Experience handling high volumes of phone-based inquiries.
• Strong ability to adjust to changes in workflow and procedures.
• Strong multitasking abilities in a busy environment.
• Degree in any field.

Preferred Skills

• Previous experience working in a contact center.

Key Skills

Education

Any Graduate