Description

What's the Job?

• Lead and manage a team supporting business-critical applications and project deliverables.
• Partner daily with business users, development, QA, and support teams to drive requirements and resolve production issues.
• Use SQL and Excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
• Own production support activities including incidents, defects, data issues, root-cause analysis, and resolution.
• Serve as Release Manager for production changes and application enhancements end-to-end, including dependency/risk assessment and rollback planning.

What's Needed?

• Strong hands-on experience with SQL and Excel for data analysis and troubleshooting.
• Proven Production/Application Support experience, including incident and change management.
• Working knowledge of Salesforce and related data/integration concepts.
• Experience with Release and Change Management, including validation and rollback planning.
• Ability to lead technical/analytical work, manage multiple priorities, and communicate clear status, risks, and escalations to stakeholders

Key Skills

Education

Any Graduate