Description

Key Responsibilities

• Support and manage ServiceNow Platform Data Management initiatives.
• Apply extensive knowledge of the ServiceNow platform, including CMDB, ITSM, ITOM, ITAM, and Strategic Portfolio Management (SPM).
• Design and support ServiceNow data architecture and ensure efficient data management practices.
• Develop and maintain data integration solutions using RESTful APIs, Web Services, JDBC, MID Server, Import Sets, and Transformation Maps for loading data from multiple sources.
• Work with integration technologies including ServiceNow Integration Hub, SailPoint, and MuleSoft.
• Design and implement data models within the ServiceNow platform while following best practices for scalability, performance, and maintenance of complex data structures.
• Design and develop complex reports and dashboards across ServiceNow platform workstreams using Performance Analytics, Reporting, and the native ServiceNow reporting engine.
• Lead data governance activities and provide technical direction and mentorship to junior team members.
• Apply ITIL best practices and ensure alignment with ServiceNow platform standards.
• Communicate effectively with executive leadership, business stakeholders, peers, and technical teams.
• Support knowledge transfer and mentor junior team members on ServiceNow data management and maintenance.

Required Qualifications

• Minimum eight (8) years of experience in enterprise data management, data architecture, or ServiceNow platform administration.
• Strong knowledge of the ServiceNow platform, including:
  • Configuration Management Database (CMDB)
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Strategic Portfolio Management (SPM)
• In-depth understanding of ServiceNow Data Architecture.
• Experience with ServiceNow data integration techniques, including:
  • RESTful APIs
  • Web Services
  • JDBC
  • MID Server
  • Import Sets
  • Transformation Maps
• Experience with ServiceNow Integration Hub, SailPoint, and MuleSoft.
• Experience designing and implementing data models within the ServiceNow platform.
• Strong knowledge of ServiceNow reporting tools, including Performance Analytics and native reporting capabilities.
• Experience leading data governance initiatives and providing technical guidance to junior team members.
• Working knowledge of the ITIL framework and ServiceNow implementation best practices.
• Excellent communication, stakeholder management, leadership, and mentoring skills

Key Skills

Education

Bachelor's degree