Description

You will own the technical resolution of escalated client systems, applications, and tools across local and remote sites.

Responsibilities

• Resolve complex technical issues escalated from Level 1 and 2 help desk tiers.
• Design computer systems, audio/visual equipment, and training materials for business units.
• Test and evaluate new software and systems before deployment.
• Implement process improvements and support Town Hall events via video conferencing.
• Perform physical installation and movement of monitors and technology equipment.

Required Skills

• 8+ years of IT Deskside Support experience.
• Proficiency in Windows 10 and Microsoft Office 365.
• Experience with Active Directory and enterprise tools for OS deployment and software distribution.
• Hands-on experience imaging and configuring PCs.
• Solid networking knowledge including TCP/IP, DNS, DHCP, and OSI layers.
• Strong troubleshooting, testing, and documentation skills.
• Proficiency in Microsoft Word and Excel.
• Ability to manage Windows-based environments and client application setups.

Preferred Skills

• Experience with Microsoft Teams and video conferencing support.
• Experience using ServiceNow.

Key Skills

Education

Any Graduate