Description

You manage enterprise IT support operations across clinical locations and remote staff, owning incident resolution, asset logistics, and system deployments.

Responsibilities

• Diagnose and resolve complex hardware and software issues using ServiceNow, including on-site visits to clinical locations.
• Manage IT asset lifecycle: receive, store, ship, and return equipment for staff and remote workers.
• Execute project work including new product rollouts, department buildouts, and desktop hardware refreshes.
• Onboard new users, install hardware, and provide technical training and direction to junior support staff.
• Analyze and resolve escalated incidents, ensuring timely restoration of service and accurate priority determination.

Required Skills

• 5+ years of experience in desktop support or enterprise IT operations.
• Deep proficiency with Windows OS, imaging, and Active Directory.
• Hands-on experience with Microsoft Exchange, VPNs, and Citrix environments.
• Strong diagnostic skills for HP hardware and general PC peripherals.
• Proficient in ServiceNow ticketing systems for incident and request management.
• Ability to manage data migration tasks and analyze complex IT issues.
• Effective verbal and written communication for cross-functional collaboration.
• Experience with Microsoft Office suite and basic data analysis.

Preferred Skills

• Experience supporting clinical or healthcare environments.
• Familiarity with large-scale asset logistics and shipping management.

Key Skills

Education

Any Gradute