Description

What's the Job?

• Provide comprehensive hardware and software support to executive users in a professional banking environment.
• Configure, install, and test hardware components, including deploying replacements and upgrades.
• Manage and troubleshoot end-user devices remotely and onsite, ensuring minimal downtime and optimal performance.
• Assist with administration of Virtual/Desktop/Laptop Management and infrastructure applications such as VDI, patch management, and encryption technologies.
• Document service events accurately in work orders and ticketing systems, maintaining clear communication and follow-up.

What's Needed?

• 3-5 years of experience providing software/hardware support, with knowledge of server and Cisco technology in a professional setting.
• Proficiency with troubleshooting/supporting MS Office suite applications including MS Teams, Outlook, and Windows OS.
• Experience assisting with Virtual/Desktop/Laptop Management, incident/request management, and familiarity with ServiceNow or similar ticketing systems.
• Ability to back up, recover, and reimage user devices both remotely and at the user’s desk.
• Strong customer service skills with excellent communication abilities and knowledge of two-factor authentication

Key Skills

Education

Any Graduate