Provide comprehensive hardware and software support to executive users in a professional banking environment.
Configure, install, and test hardware components, including deploying replacements and upgrades.
Manage and troubleshoot end-user devices remotely and onsite, ensuring minimal downtime and optimal performance.
Assist with administration of Virtual/Desktop/Laptop Management and infrastructure applications such as VDI, patch management, and encryption technologies.
Document service events accurately in work orders and ticketing systems, maintaining clear communication and follow-up.
What's Needed?
3-5 years of experience providing software/hardware support, with knowledge of server and Cisco technology in a professional setting.
Proficiency with troubleshooting/supporting MS Office suite applications including MS Teams, Outlook, and Windows OS.
Experience assisting with Virtual/Desktop/Laptop Management, incident/request management, and familiarity with ServiceNow or similar ticketing systems.
Ability to back up, recover, and reimage user devices both remotely and at the user’s desk.
Strong customer service skills with excellent communication abilities and knowledge of two-factor authentication