Description

Provide comprehensive hardware and software support to executive users in a professional banking environment.

Responsibilities

• Configure, install, and test hardware components, including deploying replacements and upgrades.
• Manage and troubleshoot end-user devices remotely and onsite to ensure minimal downtime and optimal performance.
• Assist with administration of Virtual/Desktop/Laptop Management and infrastructure applications such as VDI, patch management, and encryption technologies.
• Document service events accurately in work orders and ticketing systems, maintaining clear communication and follow-up.
• Back up, recover, and reimage user devices both remotely and at the user’s desk.

Required Skills

• 3-5 years of experience providing software/hardware support.
• Proficiency with troubleshooting and supporting MS Office suite applications, including MS Teams, Outlook, and Windows OS.
• Experience with Virtual/Desktop/Laptop Management and incident/request management.
• Familiarity with ServiceNow or similar ticketing systems.
• Knowledge of server and Cisco technology in a professional setting.
• Strong customer service skills with excellent communication abilities.
• Knowledge of two-factor authentication.

Preferred Skills

• Experience in a professional banking environment.

Key Skills

Education

Any Graduate