← Back to jobs

Experis Logo
Senior Desktop Support Engineer

Experis

 

San Jose, CA, USA

Posted On: 15+ days ago
Experience: 5+ years
Availability: Remote
Openings: 1
Category: Senior Desktop Support Engineer
Tenure: No Preference/Any
Related Jobs

No related jobs found

Description

You provide hardware and software support to executive users in a professional banking environment, ensuring minimal downtime and optimal performance.

This role is remote.

Responsibilities

  • Configure, install, and test hardware components, including deploying replacements and upgrades.
  • Troubleshoot end-user devices remotely and onsite to maintain system stability.
  • Administer Virtual/Desktop/Laptop Management infrastructure, including VDI, patch management, and encryption technologies.
  • Back up, recover, and reimage user devices both remotely and at the user’s desk.
  • Document service events accurately in work orders and ticketing systems with clear communication.

Required Skills

  • 3-5 years of experience providing software and hardware support.
  • Proficiency troubleshooting MS Office suite applications, including MS Teams, Outlook, and Windows OS.
  • Experience with Virtual/Desktop/Laptop Management and incident/request management workflows.
  • Familiarity with ServiceNow or similar ticketing systems.
  • Knowledge of server and Cisco technology in a professional setting.
  • Strong customer service skills with excellent communication abilities.
  • Knowledge of two-factor authentication.

Preferred Skills

  • Experience in a professional banking environment.

Education

Any Graduate

Related Jobs

No related jobs found

← Back to jobs