Description

You provide hardware and software support to executive users in a professional banking environment, ensuring minimal downtime and optimal performance.

This role is remote.

Responsibilities

• Configure, install, and test hardware components, including deploying replacements and upgrades.
• Troubleshoot end-user devices remotely and onsite to maintain system stability.
• Administer Virtual/Desktop/Laptop Management infrastructure, including VDI, patch management, and encryption technologies.
• Back up, recover, and reimage user devices both remotely and at the user’s desk.
• Document service events accurately in work orders and ticketing systems with clear communication.

Required Skills

• 3-5 years of experience providing software and hardware support.
• Proficiency troubleshooting MS Office suite applications, including MS Teams, Outlook, and Windows OS.
• Experience with Virtual/Desktop/Laptop Management and incident/request management workflows.
• Familiarity with ServiceNow or similar ticketing systems.
• Knowledge of server and Cisco technology in a professional setting.
• Strong customer service skills with excellent communication abilities.
• Knowledge of two-factor authentication.

Preferred Skills

• Experience in a professional banking environment.

Key Skills

Education

Any Graduate