Description

You will provide high-level technical support and troubleshooting for end users and executives/VIPs in Santa Clara, CA.

Responsibilities

• Resolve installation, configuration, performance, and compatibility issues for Windows and macOS endpoints.
• Ensure reliability, security, and performance of desktop environments and applications.
• Manage IT assets, including inventory and consumables, while contributing to demand planning.
• Collaborate with network and system administrators to resolve complex infrastructure issues.
• Provide remote assistance using RDP or TeamViewer.

Required Skills

• 5+ years of experience as a Desktop Support Engineer.
• Proficiency with JAMF, Intune (Microsoft Endpoint Manager), SCCM, and Ninja One.
• Hands-on experience with Active Directory and Azure Active Directory.
• Deep understanding of Windows and macOS configurations and troubleshooting.
• Experience managing Office 365, SharePoint, and antivirus software.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Proficiency using ServiceNow or Jira Service Management for ticketing.
• Ability to troubleshoot desktop hardware components including CPUs, RAM, and peripherals.

Preferred Skills

• Strong communication skills for direct interaction with VIP users.
• Any graduate education.

Key Skills

Education

Any gradudate