Description

You will provide high-level technical support and troubleshooting for end users and executives, ensuring the reliability, security, and performance of Windows and macOS endpoints.

Responsibilities

• Resolve issues related to the installation, configuration, performance, and compatibility of hardware and software.
• Manage and track IT assets, including inventory and consumables, to support demand planning.
• Collaborate with network and system administrators to resolve complex infrastructure issues.
• Provide remote assistance to users via RDP, TeamViewer, or similar tools.

Required Skills

• 5+ years of experience as a Desktop Support Engineer.
• Proficiency with JAMF, Intune, SCCM, and Ninja One.
• Experience managing Active Directory and Azure Active Directory.
• Strong knowledge of Windows and macOS operating systems.
• Hands-on experience with ServiceNow or Jira Service Management.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Ability to troubleshoot desktop hardware including CPUs, RAM, and peripherals.
• Competency in managing Office 365 and SharePoint environments.
• Degree in any field (Any Graduate).

Key Skills

Education

Any Graduate