Description

Job Summary:
Seeking an experienced Senior Desktop Support Technician to provide enterprise desktop support, hardware and software troubleshooting, workstation deployments, and end-user technical assistance. The ideal candidate will have strong Microsoft desktop support experience, excellent troubleshooting abilities, and outstanding customer service skills.

Key Responsibilities:

• Provide desktop and laptop support for end users.
• Install, configure, troubleshoot, and maintain Windows workstations.
• Perform laptop refresh, deployment, and replacement activities.
• Troubleshoot hardware, software, BIOS, drivers, and peripheral issues.
• Provide remote support using enterprise management tools.
• Configure and support Microsoft Office, Outlook, and Microsoft 365 applications.
• Diagnose and resolve desktop, network connectivity, and application issues.
• Install software updates and maintain system configurations.
• Deliver exceptional customer service while resolving technical issues.
• Collaborate with IT teams to ensure reliable desktop operations.
• Learn and support new technologies as required.

Required Skills:

• Strong experience supporting Microsoft Windows 11 or later.
• Experience supporting Microsoft Office, Outlook, and Microsoft 365.
• Knowledge of desktop and laptop hardware, peripherals, and networking.
• Experience performing laptop refresh and workstation deployments.
• Hands-on experience with SCCM/SMS.
• Experience using remote support tools such as SCCM, Remote Desktop, and Dameware.
• Strong understanding of computer hardware, drivers, BIOS, and software installation.
• Excellent troubleshooting and problem-solving skills.
• Strong analytical and teamwork abilities.
• Excellent customer service, communication, and interpersonal skills.
• Willingness to learn and adapt to new technologies

Key Skills

Education

Any Graduate