Description

Key Skills: Javascript, ServiceNow Discovery, GlideScript Servicenow Integration, Programming

Roles and Responsibilities:

• Design, develop, configure, test, deploy, and support ServiceNow solutions across Incident, Problem, Change, Request, Knowledge, Service Catalog, Major Incident, and CMDB.
• Develop solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and Workflow Studio.
• Build and maintain integrations using IntegrationHub, REST/SOAP APIs, webhooks, MID Server, import sets, and transform maps.
• Configure and enhance Virtual Agent, including conversation topics, workflows, self-service experiences, integrations, escalation, and ongoing optimization.
• Implement and support Now Assist for ITSM, including summarization, resolution-note generation, knowledge creation, recommended responses, and other applicable generative AI capabilities.
• Develop Service Catalog items, record producers, approvals, notifications, SLAs, assignment logic, workspaces, and workflow automation.
• Support CMDB and CSDM, including CI relationships, data quality, integrations, and service modeling.
• Troubleshoot complex platform, scripting, integration, security, and performance issues.
• Build automated regression tests using ServiceNow Automated Test Framework (ATF).
• Support ServiceNow upgrades, releases, deployments, and post-production validation.
• Apply development standards for security, performance, reusability, maintainability, and upgradeability.
• Partner with ITSM process owners, administrators, infrastructure, security, vendors, and business stakeholders to deliver platform enhancements.

Skills Required:

• 5+ years of hands-on ServiceNow development experience, including support for enterprise production environments.
• Strong experience with ServiceNow ITSM / ITSM Pro and core ITSM processes.
• Hands-on experience implementing and supporting ServiceNow Virtual Agent.
• Hands-on experience implementing and supporting Now Assist for ITSM and generative AI capabilities.
• Advanced experience with JavaScript and Glide APIs; Business Rules and Script Includes; Client Scripts and UI Policies; Flow Designer / Workflow Studio; Service Catalog; IntegrationHub; REST/SOAP APIs; import sets and transform maps; roles and ACLs; and Automated Test Framework.
• Experience with CMDB and CSDM concepts and practices.
• Experience with ServiceNow integrations, upgrades, testing, troubleshooting, and performance optimization.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to independently manage technical work from design and development through deployment and production support.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Education: Bachelor's Degree in related field

Key Skills

Education

Any Graduate