Description

Key Responsibilities:

 Provide technical leadership and guidance for FSL implementations and/or

customizations including systems integrations, 3rd party applications, AppExchange

products, and custom Lightning development

 Prepare and present design architecture review board

 Develop and configure Salesforce Field Service Lightning (FSL) solutions including

dispatch console, work rules, scheduling policies, service territories, and mobile flows

 Participate in requirement elaboration with functional consultants and translate

functional needs into technical designs

 Support in design and build of complex Lightning Web Components (LWC), Aura

components, Apex classes, triggers, and integrations aligned with best practices

 Contribute to design reviews and peer code reviews, ensuring adherence to coding

standards and performance expectations

 Estimate user stories and support sprint planning; provide regular status updates to

project leadership

 Mentor junior developers and share knowledge of FSL features and Salesforce releases

Essential:

 10+ years total Salesforce development experience with at least 3 years focused on FSL

implementations

 Hands‑on expertise in Apex, SOQL/SOSL, LWC/Aura, Flow Builder, Process Builder

 Proven experience configuring FSL components: service resources, skills, work types,

crews, scheduling optimizer, etc.

 Experience integrating Salesforce with REST/SOAP services and external systems

 Good understanding of Service Cloud objects: Cases, Work Orders, Entitlements

 Familiarity with mobile offline synchronization patterns and FSL Mobile configuration

 Certified Platform Developer I (mandatory); FSL Consultant and/or Platform Developer

II preferred

 Experience with SFDX, unlocked packages, CI/CD and automated testing frameworks

 Bachelor’s degree in Computer Science or similar discipline

Management Skills:

 Ablet to articulate and present design to enterprise architect

 Co-ordination with Salesforce Architect whenever required

 Capable of guiding small feature teams and conducting peer reviews

 Able to estimate tasks and communicate risks proactively to leads

 Comfortable working in global Agile delivery model, collaborating with consultants and

testers across time zones

Interpersonal Skills:

 Strong written and verbal communication; able to explain technical concepts to

non‑technical audiences

 Self‑starter with analytical mindset and attention to detail

 Team player with positive attitude and willingness to learn

Certifications

 Salesforce platform Admin

 Salesforce Platform Developer

 Salesforce service Cloud

 Salesforce FSL consultant

Key Skills

Education

Bachelor's degree