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Accolite Digital LLC Logo
Senior Director, Client Service
Posted On: 3 days ago
Experience: 12+ years
Availability: Hybrid
Openings: 1
Category: Senior Director, Client Service
Tenure: Full-time Only
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Description

Lead strategic healthcare client accounts managing $8-15MM in revenue while owning relationships with executive leaders and driving account growth.

This role is on-site.

Responsibilities

  • Manage strategic client relationships as a trusted advisor to executive leaders.
  • Drive account growth by developing strategic plans and identifying new business opportunities.
  • Oversee Statement of Work (SOW) and estimation for T&M and Fixed Price contracts.
  • Partner with Program Delivery to ensure client satisfaction and maintain accurate revenue forecasts in Salesforce.

Required Skills

  • 12+ years of experience in client service, consumer experience, digital marketing, or account management.
  • 7+ years of experience within the US Health industry (B2B health organizations, payers, or providers).
  • 5+ years supporting businesses using digital marketing ecosystems including Adobe (AEM, ACS, Analytics, Target, RTCDP, AJO, CJA).
  • Experience with ABM tools such as DemandBase.
  • Proficiency with analytics and data platforms including Adobe Analytics, Snowflake, and PowerBI.
  • Proven ability to manage enterprise programs and operate within matrixed organizations.
  • Strong experience running programs using both fully designated and partially allocated team models.
  • Demonstrated ability to manage revenue and margin management and fiduciary accountability.

Education

Any Gradute

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