Description

• Under limited supervision, coordinates, designs, implement and manage and maintain monitoring solutions for the organization including server and cloud services monitoring. 
• Onboard/configure all applications into the Dynatrace monitoring tool for use.    

Job Summary: 

• Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information.
• Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. 
• Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures.  
• This is for the INET Program.  

Monitoring & Observability: 

• Configure, maintain, and optimize monitoring solutions using Dynatrace. 
• Enable end-to-end visibility across infrastructure, systems, and applications. 
• Develop dashboards, alerts, and health checks to ensure system health and reliability. 
• Monitor service performance and availability and set alert thresholds to minimize false positives. 

Infrastructure Systems Monitoring: 

• Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP). 
• Support monitoring of databases, middleware, and network components. 
• Collaborate with infrastructure and cloud teams to identify trends and capacity needs. 
• Proactively identify and resolve issues before they impact production. 

Application Monitoring: 

• Use Dynatrace to monitor application performance and transaction flows. 
• Support synthetic monitoring and real user monitoring. 
• Work closely with application teams to ensure comprehensive monitoring coverage. 
• Assist in troubleshooting performance issues at both the application and system level. 

Incident Support: 

• Participate in incident response efforts related to performance and availability. 
• Provide monitoring insights during troubleshooting and root cause analysis. 
• Identify and close monitoring gaps. 

Continuous Improvement: 

• Enhance monitoring standards and documentation. 
• Recommend improvements to monitoring configurations and alert strategies. 
• Support integration of monitoring tools with IT Service Management (ITSM) platforms. 

Requirements: 

Education: Bachelor's degree in information systems, Computer Science, or equivalent experience. 

Experience: 

5+ years in systems engineering, infrastructure support, or monitoring roles. 

5+ years of hands-on experience with Dynatrace or similar APM tools. 

Technical Skills: 

• Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP). 
• Basic networking understanding (DNS, TCP/IP, load balancing). 
• Experience with scripting or automation tools like PowerShell or Bash (preferred). 
• Familiarity with Kubernetes or container monitoring. 
• Experience with ITIL practices and regulated industries (e.g., healthcare, financial services). 

Soft Skills: 

• Strong troubleshooting and analytical skills. 
• Effective communication and collaboration across teams. 
• Detail-oriented with a proactive mindset

Key Skills

Education

Bachelor's degree