Description

• Monitoring & Observability:
• Configure, maintain, and optimize monitoring solutions using Dynatrace.
• Enable end-to-end visibility across infrastructure, systems, and applications.
• Develop dashboards, alerts, and health checks to ensure system health and reliability.
• Monitor service performance and availability and set alert thresholds to minimize false positives.
• Infrastructure Systems Monitoring:
• Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP).
• Support monitoring of databases, middleware, and network components.
• Collaborate with infrastructure and cloud teams to identify trends and capacity needs.
• Proactively identify and resolve issues before they impact production.
• Application Monitoring:
• Use Dynatrace to monitor application performance and transaction flows.
• Support synthetic monitoring and real user monitoring.
• Work closely with application teams to ensure comprehensive monitoring coverage.
• Assist in troubleshooting performance issues at both the application and system level.
• Incident Support:
• Participate in incident response efforts related to performance and availability.
• Provide monitoring insights during troubleshooting and root cause analysis.
• Identify and close monitoring gaps.
• Continuous Improvement:
• Enhance monitoring standards and documentation.
• Recommend improvements to monitoring configurations and alert strategies.
• Support integration of monitoring tools with IT Service Management (ITSM) platforms.

Requirements:

• Education: Bachelor's degree in information systems, Computer Science, or equivalent experience.
• Experience:
• 5+ years in systems engineering, infrastructure support, or monitoring roles.
• 5+ years of hands-on experience with Dynatrace or similar APM tools.
• Technical Skills:
• Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).
• Basic networking understanding (DNS, TCP/IP, load balancing).
• Experience with scripting or automation tools like PowerShell or Bash (preferred).
• Familiarity with Kubernetes or container monitoring.
• Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).
• Soft Skills:
• Strong troubleshooting and analytical skills.
• Effective communication and collaboration across teams.
• Detail-oriented with a proactive mindset

Key Skills

Education

Bachelor's degree