Description

Qualifications Bachelor of Science 5+ years of experience in a desktop engineering or end user experience role. 3+ years of experience with Jamf Pro in an enterprise environment. 3+ years managing macOS endpoints in an enterprise environment using Jamf Pro. 3+ years Bash scripting and Jamf API experience 3+ years Jamf Pro including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, and integrations with SSO, LDAP, Cloud Identity Providers, and SMTP. Experience troubleshooting, deploying and packaging applications for macOS endpoints. Experience operating in a DevOps culture. Preferred Microsoft Entra (Azure AD) Jamf 400 Certification Qualifications Serve as primary Subject Matter Expert (SME) for Jamf Pro; own design, deployment, and lifecycle management of the Jamf environment. Document Jamf architecture and network security flows. Ensure user requirements are documented and traceable to implemented solutions. Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative. Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends. Provide Tier 3 support for Jamf Pro and escalate issues as needed. Collaborate with the Help Desk to automate solutions and create self-service quick fixes. Package and deploy applications to macOS endpoints using Jamf Pro. Configure and administer Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect. Manage Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP. Build custom scripts and solutions to manage all MacBook devices. Proactively maintain macOS, Jamf, and software deployment updates including vulnerability remediation. Troubleshoot application installation, performance, and runtime issues within the macOS environment. Drive meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes. Drive automation of processes in the end user experience space. Document changes, policies, procedures, and configurations. Provide cross-training and mentoring to team members

Key Skills

Education

Any Graduate