Description

Lead onsite and remote technical support for end-user devices and infrastructure while overseeing daily operations of the support team.

This role is on-site.

Responsibilities

• Deploy and image end-user devices running Windows 10/11, macOS, iOS, and Android.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and VoIP phones.
• Manage and configure Local Area Network hardware, Wireless Access Points, and cabling.
• Assign daily tasks and oversee the work of Technical Support Analysts.
• Support Microsoft M365 applications, specifically managing content in SharePoint and OneDrive.

Required Skills

• 7+ years of experience in onsite end-user hardware and software technical support.
• Expertise in deploying and managing Windows 10/11, macOS, iOS, and Android devices.
• Proven ability to install and troubleshoot LAN and wireless network hardware components.
• Strong proficiency in software troubleshooting and installation.
• Experience with Microsoft SharePoint and OneDrive.
• Experience acting as a team lead or supervisor overseeing technical support operations.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate