Description

Key Responsibilities

• Design, implement, maintain, and support enterprise endpoint solutions using Microsoft Intune, SCCM/MECM, Windows, and AVD.
• Design and manage Intune policies for application deployment, device compliance, security, and configuration.
• Design and implement Windows 11 provisioning and Microsoft Autopilot processes.
• Configure and manage Windows Update for Business policies.
• Design and manage Active Directory Group Policy Objects (GPOs) for security and system configuration.
• Manage Azure Virtual Desktop (AVD) environments, including image creation, VM deployment, and performance monitoring.
• Engineer, maintain, and support Windows desktop and laptop images.
• Maintain and modify SCCM task sequences as required.
• Package, test, validate, and deploy enterprise applications.
• Develop automated solutions for software deployment, application patching, and workstation imaging.
• Provide advanced/L3 support and serve as an escalation point for endpoint and End User Computing issues.
• Perform troubleshooting, root-cause analysis, and preventative analysis.
• Implement and maintain endpoint security and compliance controls.
• Manage patching for BIOS, firmware, operating systems, and applications.
• Collaborate with infrastructure, security, Active Directory, and other engineering teams.
• Develop and maintain technical documentation, support procedures, and knowledge-base content.
• Support endpoint lifecycle management and continuous platform improvement.

Required Qualifications

• 8+ years of IT Infrastructure / Endpoint Engineering experience.
• 5+ years of experience designing and implementing Microsoft Intune solutions.
• 5+ years of Systems Engineering experience in a complex enterprise environment.
• Strong hands-on experience with Windows 10/11, Active Directory, and Group Policy.
• Advanced experience with Microsoft Intune and SCCM/MECM.
• Hands-on experience with Azure Virtual Desktop (AVD) or VDI environments.
• Strong experience with endpoint security and compliance.
• Experience with enterprise software packaging using InstallShield or equivalent technologies.
• Strong experience with enterprise patch management, including BIOS, firmware, OS, and application updates.
• Basic knowledge of Microsoft SQL Server.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced enterprise environment.
• Strong collaboration and stakeholder-management skills.
• Bachelor’s degree from an accredited college or university

Key Skills

Education

Bachelor’s degree