Description

You will manage and support Cisco Unified Communications solutions and services.

Responsibilities

• Support Cisco Unified Communications solutions including CUCM, Unity Connection, Expressway, and Jabber/Webex App.
• Troubleshoot call routing, media processing, and Quality of Service (QoS) issues.
• Manage Webex configurations and optimize system performance.
• Support Webex Meetings, Webex Calling, and various Cisco UC component integrations.
• Collaborate with internal teams and clients to deliver UC services.

Required Skills

• 5-8 years of experience in Cisco Unified Communications solutions.
• Expertise in CUCM, Unity Connection, Expressway, and Jabber/Webex App.
• Hands-on experience with Webex Calling, Webex Meetings, and Webex Control Hub.
• Strong troubleshooting skills for call routing, media processing, and QoS.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Cisco certifications such as CCNP Collaboration or CCNA Collaboration.
• Experience with scripting and automation using Python or Ansible.

Key Skills

Education

Bachelor’s degree in Computer Science, Information Technology