Description

Manage and support Cisco Unified Communications solutions including CUCM, Unity Connection, Expressway, and Jabber/Webex App.

This role is on-site.

Responsibilities

• Support Cisco Unified Communications solutions including CUCM, Unity Connection, Expressway, and Jabber/Webex App.
• Troubleshoot call routing, media processing, and Quality of Service (QoS) issues.
• Manage Webex configurations and optimize system performance for Webex Meetings and Webex Calling.
• Support various Cisco UC component integrations and collaborate with internal teams and clients.

Required Skills

• 5-8 years of experience in Cisco Unified Communications solutions.
• Expertise in CUCM, Unity Connection, Expressway, and Jabber/Webex App.
• Hands-on experience with Webex Calling, Webex Meetings, and Webex Control Hub.
• Strong troubleshooting skills for call routing, media processing, and QoS.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Cisco certifications such as CCNP Collaboration or CCNA Collaboration.
• Experience with scripting and automation using Python or Ansible.

Key Skills

Education

Bachelor’s degree in Computer Science, Information Technology