Description

Key Skills: Kubernetes, Linux, Networking, APIs, Service Architectures, Problem-solving, Communication, AI Tools, Large Language Models, Technical Support

Good to Have Skills: Experience supporting SaaS platforms, banking systems, fintech, or regulated environments. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Exposure to infrastructure-as-code and deployment tools such as Terraform or Helm. Knowledge of continuous delivery tools such as ArgoCD or Flux. Experience working with streaming platforms or distributed data systems. Familiarity with enterprise monitoring tools such as Prometheus, Grafana, Splunk, or Datadog.

Roles & Responsibilities:

• Investigate and resolve complex production issues across application, platform, and infrastructure layers.
• Analyze logs, metrics, traces, and alerts to identify root causes and system correlations.
• Troubleshoot Kubernetes environments, including pods, services, deployments, and networking components.
• Engage directly with enterprise customers to diagnose and resolve incidents in real time.
• Communicate technical findings clearly to both technical and non-technical stakeholders during incidents.
• Use observability tools to monitor system health and investigate anomalies across distributed systems.
• Leverage AI-driven insights for incident detection, root cause analysis, and remediation validation processes.
• Improve runbooks, dashboards, alerts, and support processes based on recurring issue patterns.
• Support cloud, hybrid, and customer-hosted platform environments across multiple deployment models.
• Collaborate with engineering and product teams to drive long-term reliability improvements and solutions.
• Work in 24/7 rotational shifts to provide continuous support coverage for enterprise customers.

Experience Required: 8 to 15 years of strong hands-on experience troubleshooting production or customer-facing systems. Practical experience with Kubernetes and containerized environments. Ability to interpret logs, metrics, traces, and alerts across distributed systems. Proven experience in a customer-facing technical support or escalation role

Key Skills

Education

Any Graduate