Description

You will provide onsite IT support and smart hands assistance for infrastructure teams in a mechanized logistics environment in Allentown, PA.

Responsibilities

• Deploy and maintain hardware and software, including servers, network equipment, and cloud instances.
• Manage infrastructure incidents, changes, and escalations using Topdesk.
• Execute user onboarding, offboarding, and meeting room setups.
• Create SOPs, knowledge articles, and maintain IT documentation and monitoring.
• Manage onsite inventory and coordinate with local vendors.

Required Skills

• Experience in Deskside Engineering or Field Services.
• Proficiency with Windows, iOS devices, and mobile device configuration.
• Experience with Windows Server solutions, roles, and Windows upgrades.
• Hands-on experience with Microsoft 365, including Exchange and Intune.
• Knowledge of network equipment including switches, routers, access points, and servers.
• Experience troubleshooting handheld devices such as RF guns, barcode scanners, and label printers.
• Ability to image and troubleshoot computers and network printers.
• Bachelor's degree or at least 3 years of relevant experience as a Field Services Engineer.
• Valid driving license and ability to travel between hub and spoke sites.
• Availability for off-business hours support via an on-call rotation.

Preferred Skills

• Experience with Cisco Meraki, AWS, and SCCM patching.
• Knowledge of ITIL and experience with ServiceNow.
• Prior experience working in logistics environments.

Key Skills

Education

ANY GRADUATE