Description

You will act as the local onsite IT lead, providing end-user support and smart hands assistance to onshore and offshore infrastructure teams.

Responsibilities

• Support infrastructure incidents, changes, and escalations using Topdesk.
• Deploy hardware and software, including servers, network equipment, and cloud instances.
• Manage user onboarding, offboarding, and onsite meeting room setups.
• Maintain IT documentation, monitoring, and create SOPs or knowledge articles.
• Execute IT infrastructural projects involving life cycle management and integration.

Required Skills

• 3+ years of experience in Field Services or Deskside Engineering.
• Experience supporting Windows Server solutions, Windows upgrades, and imaging.
• Proficiency with Microsoft 365, including Exchange and Microsoft Intune.
• Hands-on experience with iOS devices and handheld hardware like RF guns, barcode scanners, and label printers.
• Knowledge of network equipment including switches, routers, and access points.
• Ability to troubleshoot network printers and application errors.
• Valid driving license and flexibility to travel between hub and spoke sites.
• Availability for off-business hours on-call rotation during critical outages.
• Strong English communication skills.

Preferred Skills

• Experience with Cisco Meraki, AWS, or SCCM patching.
• Knowledge of ITIL frameworks or ServiceNow.
• Prior experience working in logistics environments.

Key Skills

Education

Any Graduate