Description

We are actively looking for 2 Senior Genesys Cloud Engineers to join a high-impact Contact Center CX team. If you have strong hands-on experience with Genesys Cloud (not just on-prem Engage) and can independently drive engineering initiatives—this is for you.
 

What We’re Looking For:
3–5+ years of Genesys Cloud (CX) hands-on engineering experience
Proven ability to design, deploy, and support CCaaS solutions
Experience implementing multi-channel solutions:
Voice (Inbound/Outbound)
Email
Strong expertise in:
IVR, call routing, workflows (Genesys Architect)
Cloud integrations & APIs (REST, JSON)
Troubleshooting complex production issues
Ability to own projects end-to-end and work with minimal supervision
Excellent communication skills (client-facing role)
 

Key Responsibilities:
Design and implement advanced cloud contact center solutions (routing, IVR, analytics, WFM)
Integrate CCaaS platforms with enterprise systems
Lead deployments, configurations, and optimizations
Provide L3 support and proactively resolve issues
Mentor junior engineers and contribute to best practices
Explore and implement AI-driven CX solutions (CoPilot, Amazon Connect AI tools, KoreAI, etc.)
 

Key Skills

Education

Any Graduate