Description

You will design and implement advanced contact center solutions using Genesys Cloud CX and conversational AI technologies.

Responsibilities

• Build and manage complex call, digital, and message flows using Genesys Architect.
• Develop conversational AI workflows leveraging Google Dialogflow CX and natural language understanding (NLU).
• Administer APIs, service accounts, and OAuth authentication protocols.
• Integrate Genesys solutions with existing cloud-based contact center channels including voice and chat.

Required Skills

• 10+ years of hands-on experience with Genesys solutions, specifically Genesys Cloud CX.
• Proficiency with Google Dialogflow CX and conversational AI implementation.
• Deep understanding of NLU and speech recognition technologies.
• Experience managing cloud-based contact center voice and chat channels.
• Practical knowledge of OAuth authentication and API administration.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Genesys Architect and Genesys Developer certifications.
• Experience with JSON, SQL, Salesforce, and Zendesk integrations.
• Knowledge of machine learning and Agile methodologies using Azure DevOps or Jira.

Key Skills

Education

Bachelor’s degree in Computer Science, Information Technology