Description

You will design and implement Genesys Cloud CX solutions to build AI-powered conversational experiences.

Responsibilities

• Design and implement contact center applications, including IVR, routing strategies, and chatbots.
• Build intelligent virtual assistants and chatbots using Google Dialogflow CX.
• Develop and maintain integrations with third-party systems to ensure smooth data flow.
• Customize and configure the Genesys Cloud CX platform to meet specific business requirements.
• Provide technical documentation, including low-level designs and unit test plans, and communicate project blockers and progress to stakeholders.

Required Skills

• 10+ years of hands-on experience with Genesys solutions, specifically Genesys Cloud CX.
• Proficiency with Google Dialogflow CX and Natural Language Understanding (NLU).
• Experience with cloud-based contact center solutions across voice and chat channels.
• Familiarity with OAuth authentication, service accounts, and API administration.
• Ability to create call, digital, and message flows using Genesys Architect.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Genesys Architect and Genesys Developer certifications.
• Experience with JSON, SQL, Salesforce, Zendesk, Jira, or Azure DevOps.
• Knowledge of machine learning, speech recognition, or previous experience in city, state, or federal government sectors.

Key Skills

Education

Any Graduate