Description

You will provide front-line application support to members of the public and post-secondary institutions using the ApplyAlberta system.

Responsibilities

• Provide application support to stakeholders and resolve data discrepancies within the Stakeholder Registry.
• Log all incoming calls using help desk software, categorize inquiries, and escalate pending issues to expert support levels.
• Develop and maintain technical documentation and process procedures.
• Identify and recommend operational improvements to enhance system effectiveness.
• Coordinate help desk activities and communications with external stakeholders and business areas.

Required Skills

• 4+ years of experience as an Application Help Desk Analyst.
• 4+ years of experience using Help Desk software to manage and track inquiries.
• 4+ years of experience with Microsoft Office and multiple web-based applications.
• 4+ years of experience performing user verification.
• 4+ years of experience collaborating with various stakeholders.
• Bachelor's Degree in IT, Computer Science, Math, or Engineering.
• Ability to work from within Canada to meet network and data security requirements.

Preferred Skills

• 1+ years of experience in End User Support, Internet Browser Support, or Microsoft SharePoint.
• 1+ years of experience with User Acceptance Testing (UAT), requirement documentation, or creating user manuals.
• Experience within a post-secondary education environment.

Key Skills

Education

Any Graduate