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Senior Help Desk Analyst

ApTask

 

Toronto, ON, Canada

Posted On: 3 days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Help Desk Analyst
Tenure: No Preference/Any
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Description

You provide front-line application support for the ApplyAlberta system to public members and post-secondary institutions.

This role is on-site.

Responsibilities

  • Resolve data discrepancies within the Stakeholder Registry and support stakeholders.
  • Log incoming calls using help desk software, categorize inquiries, and escalate pending issues.
  • Develop and maintain technical documentation and process procedures.
  • Identify and recommend operational improvements to enhance system effectiveness.
  • Coordinate help desk activities and communications with external stakeholders.

Required Skills

  • 4+ years of experience as an Application Help Desk Analyst.
  • 4+ years of experience using Help Desk software to manage and track inquiries.
  • 4+ years of experience with Microsoft Office and multiple web-based applications.
  • 4+ years of experience performing user verification.
  • 4+ years of experience collaborating with various stakeholders.
  • Bachelor's Degree in IT, Computer Science, Math, or Engineering.
  • Ability to work from within Canada to meet network and data security requirements.

Preferred Skills

  • 1+ years of experience in End User Support, Internet Browser Support, or Microsoft SharePoint.
  • 1+ years of experience with User Acceptance Testing (UAT), requirement documentation, or creating user manuals.
  • Experience within a post-secondary education environment.

Education

Any Graduate

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