Description

You provide front-line application support for the ApplyAlberta system to public members and post-secondary institutions.

This role is on-site.

Responsibilities

• Resolve data discrepancies within the Stakeholder Registry and support stakeholders.
• Log incoming calls using help desk software, categorize inquiries, and escalate pending issues.
• Develop and maintain technical documentation and process procedures.
• Identify and recommend operational improvements to enhance system effectiveness.
• Coordinate help desk activities and communications with external stakeholders.

Required Skills

• 4+ years of experience as an Application Help Desk Analyst.
• 4+ years of experience using Help Desk software to manage and track inquiries.
• 4+ years of experience with Microsoft Office and multiple web-based applications.
• 4+ years of experience performing user verification.
• 4+ years of experience collaborating with various stakeholders.
• Bachelor's Degree in IT, Computer Science, Math, or Engineering.
• Ability to work from within Canada to meet network and data security requirements.

Preferred Skills

• 1+ years of experience in End User Support, Internet Browser Support, or Microsoft SharePoint.
• 1+ years of experience with User Acceptance Testing (UAT), requirement documentation, or creating user manuals.
• Experience within a post-secondary education environment.

Key Skills

Education

Any Graduate