Description

Key Responsibilities

• Incident Response & Resolution (Critical/High Severity, Production Outages)
• Troubleshooting Web Services Issues
• Resolving SSO Configuration Issues
• Identity/User Data Issue Resolution
• Feed File Errors & Troubleshooting
• Request Entitlement Issues (IGI Errors)
• IGI Support & Management
• Service Request Management

Access & Identity Management

• Provisioning / De-provisioning user access
• Bulk provisioning in lower environments
• Test account creation
• Managing services & connectors
• Custom feed file creation

SSO & IAM Tools

• SSO Configuration & Junction Management
• TFIM Configuration
• ISIM Policy Management
• ISIM Workflows Enhancement
• ISIM Roles, Entitlements, Forms, Tasks

Technical Expertise Required

• IBM ISIM / ISAM / IGI
• SDI / SDS
• TDI Development & Reporting
• ISIM Adapter Implementation (AD, DB2, JDBC, LDAP, Web)
• Migration & Upgrades (ISIM / ISAM / SDI / SDS)
• Patch Maintenance Activities

Additional Responsibilities

• Approval Workflow Changes
• Workflow/Application Error Resolution
• Production Support & Maintenance

Key Skills

Education

Bachelor's degree