You will lead and coordinate incident management throughout its entire lifecycle within a 24x7 global team.
Responsibilities
Coordinate incident management from activation through closure, engaging cross-functional partners to ensure clear understanding of action plans and resolution paths.
Manage all incident collateral, including executive communications and technical reports.
Partner with security teams to identify, assess, and drive process improvements for incident response capabilities.
Advise leadership on security operations strategies to proactively thwart intrusion attempts.
Provide flexibility to work off-hours and weekends as required by the 24x7 operational model.
Required Skills
5+ years of experience supporting or leading processes in Information Technology or Security.
Strong knowledge of cyber investigations, containment, artifact gathering, and case management.
Hands-on experience with incident response processes, forensic investigations, and event escalation procedures.
Proficiency with TCP/IP communications and standard protocols including DNS, HTTP, and SMB.
Working knowledge of security controls for Windows, Linux, and network equipment.
Experience using ServiceNow or similar service management and ticketing systems.
Ability to distill complex technical information into digestible reports for executive stakeholders.
Preferred Skills
Professional security certifications such as SANs GIAC or CompTIA Security+ CE.