Description

Key Skills: Zendesk, API Development, System Architecture, Zendesk Explore, Agile/Scrum, Jira, Salesforce, CRM, System Integration, Cloud Architecture

Good to Have Skills: Zendesk Certified Support Architect certification, Zendesk Co-pilot and AI offerings knowledge, App Framework (ZAF) expertise, Atlassian Confluence, backend processing systems experience, data exchange systems knowledge, and experience managing 3rd-party developer outputs.

Roles & Responsibilities:

• Design and implement the global Zendesk structure, including complex multi-brand instances, custom ticket fields, and advanced routing logic.
• Lead the technical side of the Support Portal launch, ensuring seamless API connections between Zendesk and internal legacy databases.
• Build and maintain high-level triggers, and automations to ensure zero-touch routing and personalized client communication.
• Own the sandbox-to-production deployment process and ensure all configurations meet global data privacy and security standards.
• Coordinate the creation of release management documentation, follow change management procedures, and review post-deployment KPIs.

Experience Required: 5+ years of Zendesk experience, with at least 3 years in an Architect or Lead Developer capacity. Expert-level knowledge of Zendesk APIs required. Experience working within an Agile/Scrum team and comfortable managing tasks in Jira

Key Skills

Education

Any Graduate