Description

Key Responsibilities
 

• Business Analysis and Requirements Leadership
• Lead requirements elicitation, analysis, documentation, validation, and traceability across assigned initiatives.
• Translate business needs into functional requirements, business rules, user stories, use cases, acceptance criteria, data requirements, and technical specifications.
• Analyze current-state and future-state business processes and identify opportunities to improve efficiency, user experience, operational performance, and data quality.
• Facilitate workshops, stakeholder interviews, and discovery sessions to gather and validate requirements.
• Partner with business stakeholders to define priorities, solution objectives, and measurable outcomes.
• Ensure requirements are complete, testable, traceable, and aligned with business goals.
• Support solution design reviews and assist in evaluating alternative approaches and recommendations.

 
IT Solution Delivery and Project Leadership
 

• Provide leadership for assigned digital initiatives and application workstreams.
• Develop and maintain delivery plans, schedules, milestones, risks, issues, dependencies, decisions, and action items.
• Coordinate activities across Business, Technology, Engineering, QA, field operations, vendors, and third-party partners.
• Facilitate Agile delivery activities including backlog refinement, sprint planning, reviews, retrospectives, and requirements prioritization.
• Monitor project health and proactively identify and escalate risks, blockers, and dependencies.
• Support release planning, deployment readiness, business acceptance testing, and operational transition activities.

 
Technical Analysis and Cross-Functional Collaboration
 

• Serve as a liaison among Business, Technology, Engineering, QA, field operations, and vendor teams.
• Support new application development, system enhancements, integrations, and modernization initiatives.
• Analyze integration points, APIs, data flows, interfaces, and system dependencies.
• Identify functional gaps, process inefficiencies, integration impacts, and technical risks early in the lifecycle.
• Conduct business process assessments, needs analyses, feasibility studies, and cost-benefit evaluations to support decision making.
• Collaborate with solution architects, developers, and QA teams throughout the software development lifecycle.

 
Testing, Validation, and Quality Support
 

• Support test strategy development, test planning, and business validation activities.
• Review test cases and test scenarios to ensure business requirements are adequately covered.
• Assist in defect triage, root cause discussions, and resolution validation.
• Coordinate User Acceptance Testing (UAT) and stakeholder signoff activities.
• Validate delivered functionality against documented requirements and business objectives.

 
Documentation and Change Enablement
 

• Maintain clear, structured, and traceable business and technical documentation
• Develop process flows, workflow diagrams, system documentation, decision logs, user guides, and training materials.
• Communicate project status, risks, issues, recommendations, and decisions to technical and non-technical stakeholders.
• Support organizational readiness, training, process adoption, and change management activities.
• Promote standard methodologies for requirements management, documentation, and project execution.

 
Required Qualifications
 

• 7+ years of IT Business Analysis experience supporting enterprise application development, systems integration, software delivery, or digital transformation initiatives.
• Candidates with 5+ years of experience and demonstrated leadership of complex cross-functional initiatives will also be considered.
• Proven experience leading requirements discovery, analysis, documentation, validation, and traceability activities.
• Experience supporting complex software development or systems integration initiatives throughout the full software development lifecycle.
• Strong understanding of business process analysis, requirements management, and solution delivery methodologies.
• Demonstrated experience working directly with business stakeholders, software developers, architects, QA teams, and vendor partners.
• Strong analytical, problem-solving, organizational, and facilitation skills.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Ability to successfully manage multiple applications, priorities, stakeholders, and projects simultaneously.
• Experience working within Agile and hybrid project delivery environments.
• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.

 
Required Technical Knowledge and Skills
 

• Strong understanding of enterprise application development and software delivery lifecycles.
• Experience with business process modeling, workflow analysis, and requirements management.
• Experience developing and managing user stories, use cases, functional requirements, acceptance criteria, and traceability artifacts.
• Working knowledge of Agile methodologies and Agile delivery tools.
• Experience using Azure DevOps, Jira, Confluence, or similar application lifecycle management platforms.
• Strong understanding of systems integration concepts, APIs, interfaces, data flows, and system dependencies.
• Ability to analyze data and perform basic data validation using reporting tools, spreadsheets, or SQL.
• Experience collaborating with developers, architects, QA teams, and business stakeholders throughout the software development lifecycle.
• Strong analytical, problem-solving, and facilitation skills

Key Skills

Education

Bachelor's degree