Description

You will serve as the primary IT expert for the Arizona Business Services Office, providing technical support for desktop, network, and mobile devices.

Responsibilities

• Troubleshoot desktop, network, Citrix, A/V conferencing, and UC technical issues.
• Manage day-to-day PC and mobile device support for internal staff.
• Execute change control procedures for system upgrades, patches, and enhancements.
• Participate in the evaluation, design, and implementation of new application initiatives.
• Maintain technical documentation and adhere to organizational Standard Operating Procedures (SOP).

Required Skills

• 5+ years of experience as a Computer Technician or Desktop Support Specialist.
• Strong understanding of Microsoft operating systems.
• Experience with VDI technology.
• Proficiency in ServiceNow for service management.
• Experience supporting video conferencing solutions such as WebEx and Zoom.
• Hands-on experience working with switches and racking servers.
• Knowledge of TCP/IP, PowerShell, VBS, Batch, and Bash.
• Ability to follow and implement SOPs.

Preferred Skills

• Experience with Citrix.

Key Skills

Education

Bachelor's Degree