Description

Key Skills: Microsoft Intune, LAN/WAN, Azure AD, Wi-Fi 6, SOPs, End user computing                                                                                                           

Roles and Responsibilities:

• Manage L1 and selected L2 IT support for end users, including incident and service request triage within defined SLAs/KPIs.
• Administer Microsoft Intune and Microsoft Entra ID (Azure AD) for device compliance, endpoint policy management, and identity/access control.
• Support endpoint security configurations and troubleshoot issues across laptops, desktops, printers, and workplace collaboration devices.
• Maintain office network and workplace technology including Wi-Fi networks, access points, firewalls, and meeting room connectivity and conferencing systems.
• Maintain IT asset inventory and documentation, including SOPs, knowledge base articles, and operational reports; drive process improvements for recurring issues.

Skills Required:

• 5 - 7 years of relevant experience in IT operations, end-user support, or workplace technology support.
• Microsoft Entra ID (Azure AD) administration and identity/access control for enterprise endpoints.
• Microsoft Intune for endpoint management, device compliance, and endpoint policy enforcement.
• Networking fundamentals including LAN/WAN and Wi-Fi troubleshooting for workplace connectivity.
• Experience supporting endpoint devices and workplace IT services using ITSM/ticketing processes.

Good to Have:

• End user computing experience and workplace technology support in enterprise environments.
• Wi-Fi 6 exposure for office wireless troubleshooting and support.
• Experience creating and maintaining SOPs for IT operations and support workflows.

Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)

Key Skills

Education

Any Graduate