Description

You will manage and monitor internal and cloud-hosted IT services to ensure operational efficiency and compliance.

Responsibilities

• Monitor and manage internal and cloud-hosted IT services.
• Design service objectives, SLAs, and delivery strategies while preparing SLA reports.
• Implement measures to improve service quality and address deviations or problems.
• Manage projects for new application and service introductions.
• Handle escalation management and continuous process optimization.

Required Skills

• 5+ years of professional experience as a Senior IT Service Manager in a large international company.
• ITIL certification.
• Proven project management experience.
• C1 level proficiency in German and English (spoken and written).
• Ability to communicate and influence at a management level.
• Strong service orientation and entrepreneurial thinking.
• Proactive approach to taking responsibility.

Key Skills

Education

ANY GRADUATE