Description

You will manage internal and cloud-hosted IT services to ensure operational efficiency and compliance.

This role is remote.

Responsibilities

• Monitor internal and cloud-hosted IT services.
• Design service objectives, SLAs, and delivery strategies.
• Prepare SLA reports and analyze performance data.
• Implement measures to improve service quality and address deviations.
• Manage projects for new application and service introductions.

Required Skills

• 5+ years of professional experience as a Senior IT Service Manager.
• ITIL certification.
• Experience in a large international company.
• Proven project management experience.
• C1 level proficiency in German and English (spoken and written).
• Ability to communicate and influence at a management level.
• Strong service orientation.
• Entrepreneurial thinking.

Key Skills

Education

ANY GRADUATE