Description

Key Responsibilities

Provide Level 2/3 support for complex applications and systems, including incident, problem, and change management activities

Act as a subject matter expert to resolve highly complex production issues and performance degradations

Lead root cause investigations and design controlled remediation plans

Administer and support business applications in coordination with cross functional stakeholders

Monitor system availability, performance, and health using enterprise monitoring tools

Review, develop, and implement operational procedures and support documentation

Collaborate with project teams to support application requirements across security, integration, performance, and operational readiness

Research industry best practices and emerging technologies, providing recommendations where applicable

Coach and guide team members through knowledge sharing and technical leadership

Required Qualifications

Bachelor s degree, technical certificate, or equivalent professional experience

5+ years of experience in IT application or production support

Demonstrated experience supporting enterprise systems and applications in a senior or lead capacity

Preferred Qualifications

1+ years of experience in Level 2 production troubleshooting

Experience with TIBCO file exchange

Experience using ServiceNow (Incident, Change, Problem Management)

Experience in the banking or financial services domain

Familiarity with Jira and/or Confluence

Key Skills

Education

Bachelor's degree