Description

Own Level 2 and 3 support for complex enterprise applications, resolving production incidents and performance issues.

This role is on-site.

Responsibilities

• Resolve complex production issues and performance degradations as a subject matter expert.
• Lead root cause investigations and design controlled remediation plans.
• Administer and support business applications, coordinating with cross-functional stakeholders.
• Monitor system availability, performance, and health using enterprise monitoring tools.
• Develop and implement operational procedures and support documentation.

Required Skills

• 5+ years of experience in IT application or production support.
• Demonstrated experience supporting enterprise systems in a senior or lead capacity.
• Proficiency with ServiceNow (Incident, Change, Problem Management).
• Experience with TIBCO file exchange.
• Strong knowledge of Linux, Oracle Databases, and Dynatrace, Splunk, or Datadog.
• Familiarity with Jira and Confluence.
• Bachelor's degree or equivalent professional experience.

Preferred Skills

• 1+ years of experience in Level 2 production troubleshooting.
• Experience in the banking or financial services domain.

Key Skills

Education

Bachelor's degree