Description

job responsibilities include:

• Provide Tier 2/3 support for end-user devices including laptops, desktops, and VDI environments
• Troubleshoot issues related to docking stations, conference room AV systems, and network connectivity
• Manage incidents and service requests through ServiceNow, ensuring SLA compliance
• Perform workstation imaging, configuration, and hardware upgrades (RAM, SSD)
• Support and troubleshoot MFA and access-related issues
• Maintain and contribute to internal knowledge bases for ongoing support improvement
• Collaborate with infrastructure and network teams to resolve complex technical issues
• Support internal tools and systems such as VON and Active Services (AS) environments

QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
• 2–5+ years of IT support or end-user services experience
• Hands-on experience with ServiceNow, VDI environments, and Windows-based systems
• Experience supporting AV systems and troubleshooting network connectivity issues
• Strong communication, troubleshooting, and customer service skills

Key Skills

Education

Any Graduate