Description

Design, build, and maintain IVR applications and telephony network services on the Genesys Cloud platform.

This role is on-site.

Responsibilities

• Develop IVR applications using object-oriented programming languages.
• Integrate SOAP, VXML, XML, and REST web services into telephony systems.
• Troubleshoot SIP-based VoIP traffic and resolve system integration issues.
• Manage PBX architecture and telecommunication network services.
• Utilize Genesys Cloud platform tools to support daily telephony operations.

Required Skills

• 5+ years of experience in IVR development and PBX architecture.
• Proficiency with SOAP, VXML, XML, and REST web services integration.
• Experience with SQL and software development using object-oriented languages.
• Deep knowledge of SIP-based VoIP traffic troubleshooting.
• Hands-on experience with the Genesys Cloud platform.
• Background in telecommunication network services.

Preferred Skills

• Genesys Cloud CX Professional, Architect, and Scripting certifications.
• Genesys Engage certifications.

Key Skills

Education

Any Graduate