Description

Program Overview
We are executing a large-scale Distributed Order Management System (DOMS) transformation program involving migration from JDE OMS to IBM Sterling OMS. A common integration layer is being established to enable seamless communication between Sterling OMS and enterprise applications. We are seeking a dedicated Java & GCP Support Lead to own integration support operations onsite.

Key Responsibilities
• Own end-to-end support for the Common Integration Layer.
• Primary onsite technical contact for business and IT stakeholders.
• Monitor, troubleshoot, and resolve production issues within SLA commitments.
• Coordinate with offshore development, support, middleware, infrastructure, and OMS teams.
• Support integrations across OMS, ERP, WMS, inventory, transportation, and enterprise systems.
• Lead incident management, RCA, problem management, and service restoration activities.
• Participate in operational reviews and governance meetings.

Required Technical Skills
Java/J2EE, Spring Boot, Microservices, REST APIs, Messaging, GCP (Cloud Run, GKE, Pub/Sub, Cloud SQL, Cloud Storage, Monitoring & Logging), Integration Technologies, SQL, Oracle/PostgreSQL, Splunk, ELK, ServiceNow, Jira, Git.

Domain Experience
Retail, Ecommerce, Order Management, Supply Chain, IBM Sterling OMS (preferred), JDE/ERP integrations (preferred).

Soft Skills
Strong customer-facing communication, stakeholder management, leadership, analytical thinking, and ability to manage critical incidents.

Experience Required
8+ years Java experience, 3+ years GCP experience, production support leadership experience, retail/OMS background, onsite-offshore delivery model experience.

Key Success Criteria
Platform stability, SLA adherence, reduction in recurring incidents, effective stakeholder coordination, and successful support of JDE OMS to Sterling OMS migration

Key Skills

Education

Any Graduate